Shipping & Returns

 

Shipping

There are currently two options that we offer through our website. We are able to deliver a bicycle to you via one of our carriers (FedEx/UPS) or if you are located within the vicinity of Philadelphia and would like the bicycle purchased to be professionally assembled by a service technician at no extra charge. Currently, all shipments of bicycles can be delivered only to USA or Canada.

You are able to pick it up directly at our location located on 1900 West Girard Avenue, Philadelphia, PA 19130. Our two options are listed as:

1) Kayuh Expedite - Shipped directly either from our distributor or from our premises.

2) Kayuh B&P - Shipped directly from our distributor and assembled at no extra charge. This option requires is for in-store pick up only

Shipping estimates for Kayuh Expedite will be determined by our carrier and in most cases we are able to give you an estimate on price and delivery time-frame.

Returns

Our return policy is simple, if you are unsatisfied with an item you received, it can be returned in its original packaging unused within 30 calendar days. We will issue a return label for you to re-deliver the packaging including all of its original contents to our location. Upon arrival, it will be inspected for any damages or items that were not included. The tech support will then decide if it is something we are able to accept. All returned goods will be charged a $150 restocking fee.

**Sale/closeout items are non-refundable or returnable, all sales final**